These Terms of Use describe permitted and prohibited uses of the esankalpam website and associated online services. They apply to all visitors and account holders.

Acceptable use

You agree to use the Platform only for lawful purposes and in a manner consistent with all applicable laws, regulations, and religious sensitivities.

Acceptable behaviour includes:

Booking services for yourself or with consent on behalf of family members.
Providing honest, accurate information and respecting the sanctity of poojas.
Using the Platform interface as intended, without bypassing security features.

Prohibited conduct

You must not:

Use the Platform to engage in activities that are illegal, defamatory, obscene, hateful, or that incite violence or discrimination.
Upload or transmit viruses, malware, or any code that disrupts or damages our systems or other users.
Attempt to gain unauthorised access to user accounts, servers, networks, or data.
Scrap, harvest, or mine data from the Platform using automated tools without written permission.
Misrepresent your identity or impersonate another person or entity.

User content

If you submit reviews, testimonials, photos, or any other content, you grant us a non-exclusive, royalty-free licence to use, display, and publish such content on our Platform and marketing materials, subject to privacy norms.

You are solely responsible for the content you submit and must ensure it does not infringe any third-party rights or violate any law.

Third-party services

Certain functionalities, such as payments or video streaming of poojas, may be powered by third-party services; your use of those features may be governed by additional terms of such providers.

We are not responsible for failures or issues arising from third-party platforms, but we may assist you in coordinating resolutions where feasible.

Modifications and access

We may modify, suspend, or discontinue any aspect of the Platform, including features or content, at any time, with or without notice.

We may also impose limits on certain features or restrict access to parts or all of the Platform to protect our systems and users.