This Cancellation & Refund Policy explains the conditions under which bookings may be cancelled, rescheduled, or refunded for esankalpam's pooja and related services.

General principles

By booking any service on our Platform, you acknowledge and agree to this policy.
Certain services (like special festival poojas, limited-seating events, or personalised homams) may have stricter non-refundable rules noted on the service page.

User-initiated cancellations

1. Standard poojas and homams (non-festival, non-custom events):

Cancellations made 48 hours or more before the scheduled pooja time: Eligible for refund after deducting administrative or gateway charges, if any.
Cancellations within 48 hours of the pooja time: No refund is generally provided, except in special cases at our sole discretion.

2. Same-day or muhurtham cancellations:

If you cancel on the same day, especially during the chosen muhurtham, no refund will be provided due to arrangements already made (samagri purchase, pandit time blocked, temple offerings, etc.).

3. Special events, festivals, and limited slots:

Bookings for high-demand occasions (e.g., Navratri, Diwali, New Year, eclipses, special temple festivals) may be non-cancellable and non-refundable, as specified on the booking page.

Cancellation requests must be sent via the email or support channel mentioned on our website, quoting your order number and contact details.

Rescheduling

Subject to availability, we may offer rescheduling instead of cancellation for certain services:

Rescheduling requests made at least 48 hours before the event may be accepted without additional charge.
For requests made closer to the event, rescheduling may be allowed with a fee or may not be possible depending on temple and pandit commitments.

Platform-initiated cancellations

In rare cases, esankalpam may have to cancel or modify a booking due to reasons like pandit unavailability, temple closures, natural calamities, government restrictions, or operational issues.

In such cases, we will:

Offer alternative dates or equivalent services where possible.
If you do not accept the alternative, issue a full or partial refund, as applicable, within a reasonable period, usually following payment-gateway timelines.

Refund process

Approved refunds will be processed to the original mode of payment wherever possible.
The time taken for the amount to reflect in your account depends on your bank or payment provider; typically it may take 7-12 working days or as per gateway policy.
Administrative fees, convenience charges, currency conversion fees, or taxes may not be refundable in some cases.

Non-refundable components

Unless otherwise mentioned, the following are generally non-refundable:

Pooja samagri costs that have already been procured.
Special dakshina or donations paid to temples or priests where reversal is not feasible.
International courier charges for prasadam once shipped.
Personalised or custom rituals prepared exclusively for you.

Chargebacks and disputes

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to contest such chargebacks with supporting documentation.

For any concerns about service quality or refunds, you should reach out to our support team with full details, and we will review the case on merit.