This Privacy Policy explains how esankalpam ("Company", "we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website and use our online pooja and related spiritual services.

Information we collect

We may collect the following categories of information when you use our services:

Identity data: Name, gender, date of birth, time of birth, place of birth, gotra, and names of family members added for sankalpa or puja.
Contact data: Postal address, email address, mobile number, alternate contact details, and emergency contact, if provided.
Puja details: Selected pooja/homam/sevas, temple/location, preferred date and time, special intentions, and other religious preferences you submit.
Transaction data: Order details, payment status, amount paid, offers used, and limited payment instrument meta-data (via secure payment gateways).
Technical data: IP address, device type, browser type, operating system, access timestamps, and pages visited, captured via cookies and similar technologies.
Communications data: Emails, chat messages, feedback, support requests, and call records (where calls are logged for quality).

You may choose not to share certain information, but that may limit your ability to use some features or book specific services.

How we use your information

We use your information for the following purposes:

Service delivery:

To register your account and authenticate you.
To process and confirm pooja bookings, assign pandits/temples, and perform rituals on your behalf.
To arrange shipment or sharing of prasadam, photos, videos, or e-certificates, where applicable.

Communication:

To send booking confirmations, service updates, puja schedules, and transactional alerts.
To respond to your queries, complaints, and support requests.

Personalisation and improvement:

To understand usage patterns and improve our website, services, and offerings.
To recommend relevant rituals or services based on your previous bookings.

Marketing (where permitted by law):

To send information about new poojas, sevas, offers, and events you may find spiritually relevant.
You may opt out of marketing at any time using the unsubscribe options in communications.

Legal and security:

To prevent fraud, security breaches, and misuse of our platform.
To comply with applicable laws, tax and accounting requirements, and law-enforcement requests.

Cookies and tracking technologies

We may use cookies, web beacons, and similar technologies to enhance your browsing experience and analyse site usage:

Essential cookies: Required to enable basic functions such as login, cart, and secure checkout.
Analytics cookies: Help us understand traffic, popular pages, and user behaviour to improve services.
Preference cookies: Store your language, region, or preferred temple choices where applicable.

You can manage or disable cookies through your browser settings, although some parts of the site may not function properly if cookies are disabled.

Sharing and disclosure of information

We do not sell or rent your personal information to third parties. We may share your information in the following limited ways:

With service providers:

Pandits, priests, temples, ashrams, and associated spiritual service providers who perform the rituals.
Logistics partners for shipping prasadam or divine items.
Payment gateways and banks to process transactions securely.

With technical vendors:

Hosting providers, SMS/email gateways, analytics tools, and customer-support platforms, under confidentiality obligations.

For legal and compliance reasons:

To competent authorities, regulators, courts, or law-enforcement agencies, where required by applicable law.

Business transfers:

If we undergo merger, acquisition, restructuring, or transfer of business assets, user information may form part of the transferred assets, subject to this Policy.

Data security

We implement reasonable technical and organisational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These may include encryption in transit, firewalls, role-based access controls, strong password policies, and regular security reviews.

Data retention

We retain your personal information as long as necessary for:

Completing the purposes for which it was collected (such as performing booked poojas).
Complying with legal, accounting, or reporting obligations.
Resolving disputes and enforcing our agreements.

Where laws require shorter retention periods, we follow those requirements and securely delete or anonymise data when no longer needed.

Your rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion or restriction of processing in certain circumstances.
Object to certain processing, including direct marketing.
Withdraw consent, where processing is based on consent.

You can exercise these rights by contacting us using the details provided in the "Contact Us" section, and we may need to verify your identity before acting on your request.

Children's privacy

Our services are intended for adults competent to contract under applicable law; any use by minors should be with the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children below the legally permitted age; if you believe such data has been provided, please contact us for prompt deletion.

Third-party links

Our website may contain links to third-party websites, apps, or services, including temples, partners, or payment providers; these are governed by their own privacy policies. We are not responsible for the privacy practices or content of third-party sites, and you are encouraged to review their policies before sharing information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The updated version will be effective as soon as it is posted on the website, and your continued use of the services after changes signifies acceptance.

Contact us

For questions, concerns, or requests relating to this Privacy Policy or your personal data, you can contact:

Email: support@esankalpam.com
Phone: +91 98765 43210