This Shipping & Delivery Policy explains how prasadam and any related physical items are packed, shipped, and delivered after pooja or seva bookings on esankalpam.

Scope and coverage areas

This policy applies to all prasadam, pooja kits, temple offerings, and devotional items dispatched as part of esankalpam services or listed products.
By default, we ship to addresses within India where courier partners or India Post provide service; international shipping, if available, will be clearly mentioned on specific product/service pages.
For locations where home delivery is not feasible, we may provide "temple-pickup only" services, where devotees collect prasadam directly from the temple on production of booking details.

Dispatch timelines

For most services, prasadam is prepared and dispatched within 3-7 working days after pooja/seva completion or donation confirmation, depending on temple schedule and volume.
During peak festival seasons, special events, or high-volume periods, dispatch timelines may be slightly longer; such delays will typically be intimated through our website or notifications.
For time-sensitive deliveries (e.g., city-specific same-day/next-day prasadam), service pages will mention specific cut-off times and expected delivery windows where available.

Delivery partners and tracking

We use reputed logistics partners such as private couriers and/or India Post, chosen based on serviceability, reliability, and cost-effectiveness for your region.
Once dispatched, tracking details (if provided by the partner) are shared via SMS/email/WhatsApp so you can monitor shipment progress.
For certain remote areas or small-value consignments where tracking may not be available, expected delivery timelines will still be indicated as a range on the website.

Shipping charges

Unless explicitly stated as "free shipping" or "shipping included," standard shipping charges may apply based on weight, destination, and mode of delivery, and will be displayed at checkout.
Special packaging requests, express shipping, or bulk quantities may attract additional charges, which will be communicated prior to order confirmation.

Address accuracy and delivery attempts

Devotees must ensure that the shipping address, pin code, contact number, and recipient name are accurate and complete at the time of booking.
esankalpam and its partner temples are not responsible for non-delivery or delays arising from incorrect/incomplete addresses, unreachable recipients, or repeated failed delivery attempts.
If a package is returned due to failed delivery attempts or wrong address, re-shipment may be arranged, where feasible, with additional shipping charges borne by the devotee.

Condition, perishability, and limitations

Prasadam is sacred food or offering prepared under temple/pandit supervision and may have a limited shelf-life; it should ideally be consumed soon after receipt, following traditional norms.
While we take reasonable care in packing, temperature-sensitive items may be affected by weather or transit conditions; therefore, no specific freshness guarantee can be provided beyond standard practice.
Some items (liquids, fragile items, or specific foods) may face restrictions in certain regions or for international shipping; such services may be disabled or offered only as temple pickup.

Damages, loss, and non-receipt

If you receive a package that appears physically damaged or tampered with, please record photos/videos and contact our support team with your order ID within a defined timeframe (e.g., 24-48 hours).
After internal verification with the courier and temple/pandit, we may, at our discretion, arrange re-dispatch of prasadam (where possible) or offer another suitable remedy as per our policies.
For confirmed cases of total loss in transit reported by the courier, we will try to arrange a substitute prasadam dispatch or partial refund, depending on ritual nature and feasibility; pure donations are generally non-refundable.

No guarantee of exact delivery date

While indicative delivery windows are provided, exact delivery dates cannot be guaranteed due to third-party courier operations, local holidays, and unforeseen events. Devotees are requested to consider these uncertainties, especially for perishable offerings and remote locations.

Temple-pickup only services (if applicable)

For some temples or specific offerings, prasadam may only be available for collection at the temple; home delivery is not provided in such cases.
Confirmation messages will include collection date/time and a reference number; devotees should present this at the temple counter to receive prasadam.

Contact for shipping queries

For any questions about your shipment status, correction of address (before dispatch), or issues with received items, please contact our support team with your order ID and tracking reference.

Shipping & Delivery Policy (Prasadam and Items)